Return Policy

When to Request a Return

Submit your return request within 14 calendar days after delivery or pickup, or before adding 50 operating hours, whichever limit is reached first. Additional operating hours are measured from the hour-meter reading at receipt.

The deadline applies to submitting your request. The equipment does not need to arrive back at our location within that period. Return transportation is coordinated after the request has been reviewed.

For trailers and other equipment without an operating-hour meter, the 14-calendar-day request period applies.

Returning Equipment That Isn’t Right for You

If the equipment is functioning and matches its agreed description but you decide to return it within the request period:

• A 10% restocking fee is deducted from the equipment purchase price.
• You pay the return transportation cost. The return arrangements should be coordinated with our team.
• The original delivery charge is reimbursed as part of an approved return.

The 10% fee is calculated on the equipment price, not on the original delivery charge.

Incorrect Equipment or a Description Mismatch

If the machine delivered is incorrect or materially different from its agreed description, contact us and explain the discrepancy. Include supporting photos, videos or relevant sales documents.

Where an incorrect machine or material description mismatch is confirmed, the 10% restocking fee does not apply, and Cunningham & Sons Implement pays the return transportation cost.

Our team will review the information with you and coordinate the return arrangements.

How to Start a Return

1. Contact our team. Use our contact page to submit your request within the applicable return period.
2. Provide the purchase details. Include your name, invoice or order reference, equipment model, date received and reason for the return.
3. Include the current hour reading. For metered equipment, provide the current reading and a clear photo of the meter. Include photos of any issue being reported.
4. Coordinate the return. Wait for our written return instructions before sending equipment back.

Let us know which attachments, accessories, keys and documents were supplied with the machine so we can confirm the return arrangements and expected items with you.

Receiving, Inspection & Refunds

After the equipment has been returned, our team inspects it and reviews the return against the purchase details, reported reason and applicable return conditions.

We confirm approval and the refund amount after that review. For a standard return of functioning equipment that matches its description, the amount reflects the 10% restocking deduction and reimbursement of the original delivery charge.

Approved refunds are issued within 10 business days after receipt, inspection and approval. Your bank or payment provider may need additional time to make the funds available.

If the purchase was financed, contact us before arranging a return so we can explain how the approved return will be reflected in your financing account. Submitting a return request does not itself confirm cancellation of the financing agreement.

Questions About Your Purchase?

Contact us with your equipment and purchase details. We can explain the return process and discuss transportation before you make arrangements to send a machine back.

This policy does not limit any rights or remedies available under applicable law.